Policies

The Not-So-Fine Print

Cancellation/Refund Policy

Changing or cancelling something you have booked. You can move or cancel a booked time yourself, from your account, right up until the day before it happens — at no charge, and the session goes straight back on your account to use another day. On the day itself it can no longer be changed online: it counts as a no-show and the session is used. If something has gone wrong, get in touch and we will do what we can. The same rule covers private lessons, canine rehab and fitness visits, tub sessions, building rentals, boarding stays and pre-booked drop-in dates.

Group classes are the exception: a single week cannot be moved, because the class runs to a set schedule. Talk to us about your enrollment instead.

  • Group Classes
    • Life happens, so there is a refund policy. If you cannot complete a 6-week session, until the start of week 4 you may ask for a refund of the classes left in the session as of the day you ask, minus $20 for each class that has already run.
    • Refunds are not made after the session of classes has ended.
    • This does not cover missing one class within a session. Asking for a refund means you will not be attending the rest of that session.
    • If Colleen has to cancel a class — weather, illness, family emergency, travel, acts of God — a make-up class is added to the end of the session. There are always 6 class meetings before a session ends.
  • Private Lessons, Canine Rehab and Canine Fitness
    • Sessions are paid for when you buy them. You then pick the day and time from your account.
    • Move or cancel a booked session yourself until the day before and it goes back on your account, free. On the day, the session is used.
    • Sessions you have not used are refunded case by case — just ask.
    • Packages expire one year from the day you buy them; anything unused after that is forfeited.
    • If your dog passes away while a package is still active, we refund what is left unused.
    • On rare occasions Colleen may need to move a lesson. If that happens she will find you a new time as quickly as she can.
  • Building Rental
    • Move or cancel your booked hours yourself until the day before. On the day the building is held for you and the time is not given back.
    • A rental is paid for when you book it, so a refund is arranged by hand — get in touch and we will sort it out.
  • Boarding and Day Rehab
    • Change or cancel a stay yourself until the day before it starts, and the days go back on your account.
    • On the first day the kennel is being held for you, so it cannot be changed online — get in touch.
    • Boarding and Day Rehab days expire one year from the day you buy them, like every package.
    • Day Rehab has three fees — a late pick-up, a pick-up after 9 pm (your dog stays the night, plus one more day), and food if we feed your dog. The amounts are listed with the Day Rehab days on the Physical Rehab Boarding page; any fees come to you as one invoice you can pay online.
  • Bubble Pass
    • The Bubble Pass is a monthly membership: it renews and charges your card automatically every month until you cancel.
    • Cancel any time from your account. The membership runs to the end of the month you have already paid for, and the sessions left in that month are still yours to use.
    • Sessions do not carry over from one month to the next, and part-months are not refunded.
  • Gift Cards
    • Gift cards are not refundable and cannot be exchanged for cash. The full value goes onto the recipient’s account and is used before their card on any booking, class, package or rehab visit.
  • Online Training
    • No refunds (webinars and workshops). It is your responsibility to check your email for the log-in details and to make sure your technology works.
    • If the log-in email does not arrive, contact us at least 2 hours before the webinar goes live.

Discounts – Group Classes Only

You may only use one offered discount at a time. Discounts do not stack. For example, if you have two dogs that were adopted from a rescue or shelter, you may use either the second-dog discount or the shelter/rescue discount, not both. If you have a Shelter/Rescue dog and you’re a returning client, you will only be offered one 10% discount. Discounts will not be honored after registration is completed.

Discounts cannot be applied to drop-in classes or prorated fees. Ask us for a code before you register:

  • 10% off for dogs adopted from a shelter or rescue (please share a copy of the adoption contract).
  • 25% off for a second dog in the same household, or the same dog taking a second class.
  • 10% off for returning students.
  • 20% off for professionals in the veterinary field.

Paying by cash or check: by arrangement with Colleen — get in touch before you book.

Drop-In Policy – Group Classes Only

This option is for people who are unsure they can attend every class in a session. It is not available for classes that build on each week. Please get in touch if you would like to drop in. A drop-in class is $25 and is paid when you book it — or in cash at the door, if you have agreed that with Colleen beforehand. Refunds are not offered on drop-in classes.

Puppy Hikes are drop-ins too, at $10 per puppy per hike.

Vaccine Policy

Dogs over 6 months old must have a current rabies certificate on file.

Puppies under 6 months old are required to provide a vaccine record, with the first vaccine having been given at least one week (7 days) prior to the start of class. Puppies do NOT need to have completed their Puppy Vaccine Series prior to the start of class. We follow the AVSAB recommendations on Puppy Socialization.

While a current Rabies vaccine is all we require for dogs to attend class, it is recommended that you adhere to your veterinarian’s advice on vaccines for communicable diseases, such as: Bordetella, distemper, hepatitis, parainfluenza, parvovirus, leptospirosis, Lyme, Canine Influenza (H3N2 & H3N8), etc. While we make every effort to provide a clean environment, Endless Pawsabilities, LLC is not responsible for any illness your dog may experience.

If your dog becomes sick please let us know ASAP so we can properly clean the facility and cancel classes if needed.

Class Size Limits

Minimum class size is 4 dogs. Maximum class size is 8 dogs. Over the years, we have found that teams get the best value with these limits. Often dogs get too overwhelmed with too many dogs in class, but group classes also need other dogs to be present for dogs to learn how to work around other dogs.

Classes may be cancelled for lack of interest. Classes may be added for overwhelming interest.

These policies go together with the Customer Agreement everyone signs once, when they create their account, and our Terms of Use.

Last updated September 23, 2026.